# Refund & Returns Policy - Link: https://bdrclinicmalta.com/refund-policy/ - Published: 2026-10-11T22:06:34+00:00 - Author: nancy.conde.blandon@gmail.com _Last updated: October 2026_ At BDR Noon Clinic Malta we want you to be completely confident when you buy from our online shop. This policy explains how returns, cancellations and refunds work for products purchased through bdrclinicmalta.com. It does not affect your statutory rights as a consumer under Maltese and EU law. ## Where we deliver Orders placed through this website are delivered within **Malta** only. If you live in another country and would like to order our products, please contact us on [WhatsApp (+356 9939 4213)](https://wa.me/35699394213) and our team will advise you on availability and delivery options. ## Types of products in our shop Our shop includes two kinds of products, and the return conditions differ slightly between them: * **Home-care (retail) products** – skincare, nutricosmetics and wellness products intended for personal use at home. * **Professional (in-clinic) products** – formulations, treatment kits and devices intended for use by qualified aesthetic and beauty professionals in a clinic or salon setting. ## Your 14-day right to cancel (home-care products) If you are buying as a consumer, you may cancel your order for any reason within** 14 days** of the day you (or a person you nominate) receive the products. For hygiene and health-protection reasons, this right does not apply to products that were delivered sealed and have been **opened or unsealed** after delivery. To be eligible for a return, products must be: * unused and unopened, with any seal or protective packaging intact; * in their original packaging and in resaleable condition; * accompanied by your order number or proof of purchase. ## Professional (in-clinic) products Professional products can only be returned if they are unopened, unused and in their original sealed packaging. Once opened, they cannot be returned or exchanged, as their safety and integrity can no longer be guaranteed. Purchases made by businesses( clinics, salons and practitioners) for professional use are not covered by the consumer 14-day cancellation right; they can be returned only if they are faulty, damaged in transit, or not what was ordered. ## Damaged, faulty or incorrect items If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible – ideally within 7 days of delivery – with your order number and photos of the product and packaging. We will offer a replacement or a full refund, including any delivery costs you paid. This does not limit your legal guarantee rights for goods that do not conform to the contract. ## How to request a return 1. Contact us by email at [bdr_medical_clinic@abv.bg](https://bdrclinicmalta.com/refund-policy/bdr_medical_clinic@abv.bg) or on [WhatsApp](https://wa.me/35699394213), stating your name, order number, the product(s) you wish to return and the reason (a reason is optional for cancellations within 14 days). 2. We will confirm whether the return is accepted and give you the return instructions. 3. Return the products within 14 days of telling us, or bring them to the clinic at 56 Triq Mannarino, Birkirkara BRK 2173, Malta, during opening hours. Unless the item is faulty, damaged or incorrect, the cost of returning it is your responsibility. We recommend using a trackable delivery service. ## Refunds Once your return is approved, we will refund you within **14 days** of receiving your cancellation. We may wait until we have received the returned products (or proof that you have sent them back) before issuing the refund. Refunds are made using the same payment method you used for the original purchase, at no extra cost to you. For full-order cancellations within 14 days, standard delivery charges are also refunded. Depending on your bank or card provider, it may take a few additional working days for the refund to appear on your statement. ## Exchanges We replace items that are faulty, damaged or incorrect. If you would like a different product, please return the original item following the steps above and place a new order. ## In-clinic treatments and appointments This policy covers products bought through our online shop. For questions about treatments, appointments or bookings made at the clinic, please contact us directly. ## Contact us **BDR Noon Clinic Malta** 56 Triq Mannarino, Birkirkara BRK 2173, MaltaEmail: [bdr_medical_clinic@abv.bg](https://bdrclinicmalta.com/refund-policy/bdr_medical_clinic@abv.bg) Phone: [+356 9905 8885](https://bdrclinicmalta.com/refund-policy/+35699058885) / [+356 9939 4213](https://bdrclinicmalta.com/refund-policy/+35699394213)WhatsApp: [+356 9939 4213](https://wa.me/35699394213) Opening hours: Monday to Friday 10:00am – 6:30pm, Saturday 10:00am – 2:00pm, Sunday closed.